What is a Problem?
A Problem is a community-reported civic issue that SevaPremi tracks from first signal through ideas, stakeholders, missions, and outcomes.
Definition
A Problem is a structured record of something that needs to be fixed in a real place. It may start as a resident noticing waterlogging, a school needing safer access, a public toilet falling into disrepair, or a health risk that people keep discussing offline. In SevaPremi, a Problem is not just a complaint box entry. It has a title, location, category, tags, evidence, public signals, and a stage in the resolution journey.
Why It Matters in SevaPremi
Problems are the platform's main trigger for visibility. Once a Problem exists, the system can connect it to a Locality, relevant Stakeholders, possible Ideas, and eventually a reusable Solution Template or Mission Circle. This prevents civic work from depending on scattered WhatsApp threads or one person's memory. A well-described Problem gives citizens a place to gather evidence, gives experts something concrete to validate, and gives funders or institutions a clear reason to act.
What Happens When You Interact
When you open a Problem, your view contributes a lightweight reach signal. When you Like, Verify, Save, Share, or Flag it, the action is recorded with the right privacy level. Public reactions help show community concern, while private flags route risk to moderation. Adding an Idea moves the Problem from visibility toward possible action. As more people interact, the Trust Engine can rank the Problem more intelligently and the CTA Engine can show persona-specific next steps.